A downloadable app is being considered as a possible way to improve public access to justice. A recent report from Hackney Community Law Centre proposes a number of possible solutions to make justice more accessible, including the possibility of an app.
The report, Finding Better Problems for Better Solutions, was revealed at Hackney Town Hall. The release of the report formed part of a “digital summit” held at that venue recently. The Law Centre’s suggestion of an app follows a number of other recent suggestions to improve access to justice through the use of digital solutions, including online advice platforms and even fully-online courts.
Mark Brown, development director at Social Spider CIC and co-author of the report, said that such an app could help solve problems with the accessibility of justice. In particular, Brown said that those who have legal problems are often reluctant to seek professional advice in person, and consider a legal professional “the last person” they would like to speak to about the issues they are facing.
According to the report, “push” information would be used to keep the app updated with the latest and most accurate legal advice. It would also have the advantage, the report says, of being available at any time when somebody wishes to seek advice.
Hackney Law Centre has some familiarity with digital legal solutions, as the area has had a fair amount of involvement with digital law initiatives that have taken place in the past. For example, Hackney participated in a digital pilot which provided a direct and easily-accessible route through which members of the public could contact and get advice from barristers. Furthermore, in partnership with Legal Geek, Hackney helped bring about the “Hackathon” – an initiative which sees developers and legal professionals working intensively to develop innovative technology solutions for the legal sector. The second such event is due to take place later in 2016, and will specifically focus on the matter of providing access to justice.
The report also suggested that a better process should be developed for the provision of advice by email. The report also states that the working processes involved in this need to be better coordinated in order to more effectively make use of the time given by volunteers.
The report said: “Currently, while there may be people willing to volunteer their time to assist in delivering advice services in the borough, their ability to contribute their time is limited by a mismatch between the times they are available and the times that advice services providers are available to enable them.”